💰 Fair Refund Policy
We aim to provide high-quality service with Broadcastly. If you are not satisfied with your purchase, you may request a refund within 14 days of the transaction. Refunds will be issued to the original payment method. Certain conditions and exclusions may apply, including digital product limitations.
Chattflow Enterprises ("we", "our", or "us") is a company based in Nairobi, Kenya. This Refund Policy explains our procedures regarding refunds for our Broadcastly WhatsApp business platform services.
All payments are processed securely through Paystack.com. Paystack acts as the merchant of record for all our transactions. This means that when you make a purchase, you're purchasing directly from Paystack, and the charge on your statement will show as "PADDLE.COM".
Paystack provides additional buyer protection and handles all payment disputes and chargebacks.
Email our customer support team with your account information and reason for the refund.
We will review your request and respond within 5 business days.
If approved, refunds are processed within 5-10 business days.
Refunds will be issued using the original payment method used for the purchase. Processing times vary by payment provider:
3-5 business days
5-10 business days
1-3 business days
We do not provide refunds for:
If you have a dispute with a charge, please contact us first before initiating a chargeback with your bank. We're committed to resolving issues fairly and quickly.
Chargebacks can result in additional fees and may affect your ability to use our services in the future.
If you have any questions about this Refund Policy, please contact us at:
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